Do you have a project manager dedicated to analyzing and structuring requirement and communicating with the client? Seems like you need it
Their job is to remain in constant contact over email, meetings documents, slide decks, whatever it takes
Their job is to remain in constant contact over email, meetings documents, slide decks, whatever it takes
But I like the "constant contact" about to send them a new "process flow" but a Simplified Excel Based on. The so they can edit the steps themselves. Trying to make the process diagrams less pretty, complex, something they are familiar with.(Middle Management is not very technical) Will see how that goes !