Also, there's this interesting exchange I had with an eBay seller a couple of years ago. I purchased a bunch of NiMH batteries. Because I test every component I buy even for my hobby projects, I immediately noticed that they were 1/10th the capacity that they should have been, and were marked as.
I contacted the seller to return them and get a refund. They told me "honest mistake" and then began a negotiation. "How large of a refund would you accept?"
Since the batteries were useless to me, I said "100%". In the end, I did get a complete refund and didn't need to return the batteries.