It seems like the author agrees with you and picked a confusing title for the article. The article ends with a set of equations:

    user > ops > dev
    biz > ops > dev
    biz ≹ user

The conclusion seems to be that code exists in service to the end-user and the business. The last equation (≹) is a neat way of describing that both end-user and the business are equally important to the existence of the code, even though their needs aren’t the same.