Yeah, there's a /r/AppleCard on Reddit and it was full of examples of reps just making shit up. Completely false information pulled out of their asses.
People are worried over AGI, but I claim it's already here depending on which human population you compare against.
Which corporation: most of the things people worry about with AI are indistinguishable from a group of humans who’ve been told that they’ll be rewarded for making a number go up each quarter. I’ve had some impressively fluent-but-nonsensical conversations with people who were under strict orders not to say they couldn’t do the obvious right thing.
If you compare artificial intelligence with natural stupidity (or rather natural I-don't-give-a-shit), this is bound to happen. Both give wrong answers, but the answers made up by LLMs at least sound more convincing...
Biggest issue is an LLM will often lead you to a dead end or unsatisfying answer and will quit the call abruptly while sometimes with humans you can escalate to a manager.
The LLMs are also much more polite and well-spoken.
You can talk to a person and try to develop an understanding. You can’t fix a broken computer you don’t own.
What's the old saying?
You don't have to run faster than a bear, just faster than the person next to you.
isn't it the case with every company out there? I had the same style reps with every financial institution including AMEX.