"but it will surprise no one to learn I never heard anything back"
(surprisingly?) ... I have colleagues that, even in 2023, will express genuine (not sarcastic shock) when a megacorp doesn't reply or provide decent support. I've only got a few, but the refrain will be something like "wow, I'm kinda surprised google's cloud support doesn't get back to us - sometimes for days. they've always had such a good reputation for support... i hope this is a blip".
It's as if they've only ever read marketing/sales leaflets, then really are genuinely surprised when things are 'normal' (meaning poor performance, non-responsive support, bad/wrong documentation, broken SDKs, data loss, etc).