It’s impossible to get them to respond to my emails with a paid account. I have an enterprise account with a dedicated rep. To increase the number of seats on your contract you have to request that they do it. I had run out of seats and with a new dev starting it took a few days and emails to get the guy to do anything. I’m try to give you MORE money and it’s like pulling teeth. They’re my only option with Gitlab’s insane price increase.