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The guy was sounding really credible and forthcoming until he made that claim.

Although, if you read his claim with the right squint, maybe it's true: No security agency on earth is as bad as the TSA.

And if they really are good, and unfairly painted, then they've got some serious "evidence of outstanding work" type of reputation building to do. They have their reputation for a reason.

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On reflection, as head of the TSA, I suspect that any time he visited an airport he worked with the best agents at each location, as local managers worked to impress when a higher-up came in.

He got to regularly see the best. We get to see the average, and the blogosphere highlights the worst.

Our perspectives are simply different.

He used to be the head of the TSA…at least he is being more realistic than we'd expect someone from the agency to be. He likely needs to balance expressing his opinions with not offending people at the TSA he is still connected with.

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