> it just doesn't need the tone

IMO it does, people aren't machines and they both tend to produce and respond to strongly worded criticism.

> It's like reading something from /. circa the mid 2000s - most of us have grown up since then.

New humans are created all the time, the people who disliked at what big companies were doing back in 2000s - and being vocal about it in the social platforms of the time - growing complacent in 2020s doesn't mean everyone else has to do the same.