Hacker News Reader

We were able to failover to Anthropic pretty quickly so limited impact. It'll be harder as we use more of the specialized API features in OpenAI like function calling or now tools...

View on HN

What’s your use case? The difference in behavior between the two models seems like it would make failover difficult.

It's really not that different - customers can ask questions about conversations, phone, text, video and typically use that to better understand topics, conversions, sales ops, customer service etc...

This also shows that OpenAI or other providers does not have a real moat. The interface is very generic and best replaced easily with other provider or even with open model.

I think thats why OpenAI is trying to move up the value chain with integration.

fireflies? We've been looking for a tool like this to analyze customer feedback in aggregate (and have been frustrated with Dovetail's lack of functions here)

Reply on news.ycombinator.com