I worked at a health insurance company 6 years ago where they brought in a group from Pivotal for a week and we worked with them to see how they ran a Scrum team.

I was amazed. The Scrum master wasn't just some busy body manager who only ran stand-ups, he was constantly floating around throughout the day helping people out. We had 4 developers and 4 consultants, so we mostly paired up and that was super productive. Pivotal tracker was better than Jira. They had a strong focus on getting something working and collaborating. It was eye-opening.

Unfortunately, the company was picking 4 random employee developers from across the organization each week. Most of the organization was contractors, including everyone on my team aside from me. My team used Jira and had no option to use something else. Back on my team, the contractor Scrum master and contractor product owner continued to run the team incredibly ineffectively.

I can't tell if those few consultants I worked with were representative of Pivotal as a whole, but I will say that that week was a bright spot in an otherwise dismal part of my career.