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They sent me the wrong item, and now I not only don't have the item I ordered, but have to take a trip to the UPS store to send this thing back. Extremely frustrating!

I also received an item that was shattered in transit and had to send it back. I felt bad for the UPS store employee dealing with the broken glass.

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Be extremely careful and document everything - this happened to me with Amazon when I ordered a high end graphics card, and got an empty box. They said to send it back, but when they got it, forgot all about the part where I said the item was missing and claimed I didn’t complete the return.

Then they claimed to my credit card company I never requested a return.

Then they told the state AG that they had accepted my return when I filed a complaint (perjury!)

In the end, I lost 2500$ USD.

YMMV

If your box is ever empty always say the whole box was stolen. You can’t return a stolen package.

Hah, did you really present broken glass to the UPS store employee for them to deal with? Was it wrapped or boxed in some way?

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