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Comment by plorkyeran | Hacker News Reader

Reporting bugs via feedback assistant is sometimes required when you've successfully found a developer inside Apple who has agreed to fix your bug and they just need the feedback number for internal work reporting purposes. Submitting unsolicited bug reports are just a pointless waste of time. I wouldn't say I'm specifically "boycotting" Feedback Assistant; I just stopped using it because it wasn't doing anything useful.

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How are you supposed to find a developer inside Apple to fix your issue?

It is possible to backchannel to them like any other company. It's just much less... publicly evident, if that makes sense?

Also (IIRC) if you post on their dev forums and deal with e.g Quinn, they might ask you to file and provide a radar - but it's been a minute since I've interacted over there.

That guy Quinn "The Eskimo" seems to have been almost singlehandedly manning the developer forums at Apple for over a decade. I hope Apple recognises how valuable he is.

Yeah, he kind of seems like the only guy who cares as someone looking from the outside. There are a lot of technology details where you need to dig up some random Apple Developer forum post from him just because Apple sucks at documenting some of their technology.

As with all modern tech support: complain loudly on Twitter/X and hope the issue gets enough traction that somebody notices.

A few are active on Mastodon actually

Before that it would be you'd ambush them at WWDC with your list of bugs

Maybe HN or LinkedIn, lol

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