Not impossible, but it's an shallow dismissal often used by consumers who don't know how the sausage is made. Large claims require large proof.

IME, the games industry isn't like other pieces of the tech industry where, say, 30% of devs clock in and clock out, collecting a paycheck. it's much rarer (but not impossible) to find someone still in the industry after 5+ years and not passionate. The churn is enourmous and the kinds of management in there are always pushing to get more out of you.

You don't stick with that because you are low quality or lazy. You do it for the people you work with or the product you work on. Naively, perhaps. But there is certainly fulfillment you get out of it.

Because if you've worked on any large scale software project, technical issues like this are almost always because of priorities and timeline.