I lived in the 90s, and helped folks then, so I identify with all he wrote. But today it feels like the answers are really archaic...
In some ways we've simply solved the root issues - don't know the question to ask? (Solved). Don't know where the keys on the keyboard are (solved) and so on...
I guess its a bit like learning to drive a car in say 1910 versus 2010. In 1910 they would need to explain the gas pedal and steering wheel. In 2010 you need to teach defensive driving techniques and how to deal with road-rage.
Today it's less how to use a computer, and more how to filter other people who use it to absorb your attention.