To be clear, I was not suggesting the intent was harm for harm's sake. I was suggesting that it was in the company's/businesses' interest to harm. I agree that, often, that interest is framed as making profit, but it can also be framed as reducing cost, not having to care, etc.

The bigger point is that such an incentive exists and that it is further incentivized if the individuals who are harmed are deprived of a mechanism to resist.