>"The problem lies in the fact that there's no one single definition of who "the customer" is ..."

From the post that we are commenting on here:

>"... show that company executives, including former CEO Jeff Bezos, knowingly made changes to the e-commerce platform that boosted profits while harming consumers and sellers, and making the site less usable."

It's pretty clear who the customer were here. It's literally all the parties that were not Amazon.

Something that "gets cited in meetings" yet not applied in practice pretty much supports it being little more than meme status.