I find it shocking how bad Microsoft is at this. I had my dad, who isn't the most tech literate person, set up on the Windows built-in mail client for a while, which I thought worked pretty okay, a decent default solution. At some point a banner appeared in the App, saying that it was being deprecated in favor of "The New Outlook".
I thought okay, I am personally using Outlook for work on my Mac because of an IT policy, and I found it to be an alright Email client there, and it's one of Microsofts flagship office programs, surely it's gonna be a good experience on Windows right?
It was a complete nightmare, immediately during setup it turned out that "The New Outlook" doesn't support regular IMAP/SMTP Email setups, only account login via outlook.com or google mail (I assume this changed now), so I had to switch him to whatever the "old" outlook is, an extraordinarily convoluted looking piece of software with comically bad user experience, nothing like the Mac version. I genuinely felt bad putting my Dad through this, and it's wild to me that they manage to deliver a so much worse experience on their own platform than on Mac.