https://www.citizensadvice.org.uk/debt-and-money/banking/com...
"Banks and building societies are required by law to have a written complaints process which tells customers how to make a complaint."
"Banks and building societies are required by law to have a written complaints process which tells customers how to make a complaint."
I realise it's little help, but also give them a 1-star review on google play – https://play.google.com/store/apps/details?id=com.revolut.re... – and highlight this. Looks like supportdroid tends to get back fairly quickly...