I think the drivers are really getting shafted, not sure about customers.

I have not taken a taxi or Uber for years but had to take 3 in the last few months. First a ten minute ride for £6 (UK) felt like what I'd have expected to pay a taxi 20 years ago.

Then a 35 minute ride in traffic for £11 feels like it should break some minimum wages laws after overheads are considered.

Finally a 70 minute ride for 6 through city traffic costing £45. At which point it's on par with public transport costs (trains).