It IS refreshing not to be insulted by the usual "You are important to us and we're taking this very seriously" PR fluff.
> It's not "refreshing" to hide problems
Hiding entails ignoring the problem. They're not doing that. Their track record is to fix it. Not every action needs an accompanying tweet and blog post.
Of course they are not ignoring the problem, internally. The issue issue at hand is that they are not being open about the problem.