I remember one time I got off the plane in Italy and I was walking with my girlfriend to customs.
At one point we branched off from all the other passengers and she was like "hey we're going the wrong way, everyone is heading there". And I said nope this is the EU passengers exit, look at the sign.
She couldn't believe it was right because the plane was full of others from our EU country. All those people couldn't be wrong, right? I explained I guessed they were all just dumbly following the herd without looking which wouldn't even occur to me. I don't really have that autopilot herd-following program in me. Even when I'm in a group I'm navigating as if I were alone.
So we got to the end and there were 6 free booths in front of us and all the other passengers were queuing up for the 2 unmanned non-EU passport booths :') a security guard had to let them into the right queue.
This applies to the bystander effect too. I'm not surprised about this conclusion at all.