Delaware Tax Office. No joke.

I'm not sure what systems they have in place there. I was telling my co-founder about my experience with them just yesterday, and my experiences have taken place over about 2-3 years, but I've had no contact with them in probably 4-5 years.

Every call, the call center people were knowledgeable, friendly, helpful. It was a pleasure to call them (which is not what I expected at all).

I remember I had a call with them, and had to contact Razer directly afterwards because they shipped me 3 faulty computers (out of 4 ordered). Razer was brutal to deal with, didn't want to help, didn't care, wouldn't do anything for us.

How on earth did a public service get it so right, and a public company so wrong?