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Which transfers aren't important though? I don't imagine anyone expects less than 100% performance when it comes to sending their own money.

I was shocked at how they handled my case, but have seen many more horror stories since.

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Obviously everyone wants 100%, but there's still a big difference between sending a friend $20 (if you're someone who, if something goes wrong, can afford to send a second $20 without really noticing your bank balance change) vs sending somebody 50k.

I'd disagree. For financial services, one cent unaccounted for is failure.

Of course it's a failure, but the context was whether all transactions are equally important from a user point of view, not the business point of view.

If a financial company fucks up and loses me $20 because of it, it could mean I never use that company again (because how can I trust them not to fuck up for more money next time, if they don't fix this time?) but it doesn't make me feel that the $20 lost is important.

I dunno. When I first used PayPal.com as a teenager, $20 was pretty important to me.

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