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Comment by mrguyorama | Hacker News Reader

Why? Why shouldn't we obligate businesses with dealing with the HUMAN results of the suffering they cause by not properly vetting people claiming to be you?

The very concept of a business exists at the whims of society. We can make them do better if we want.

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Businesses aren't human beings, and there's no meaningful way to confront them with emotional consequences. Whatever obligations they have should be satisfied in a way that gives them the least possible influence over the process and the least possible way of taking credit for it. I.e., through taxes and fines that fund aid for the victims.

You make it sound like a business is some fundamental force of nature. Humans invented them. We can change the way they work.

I don't think its feasible to expect a global bank with literally hundreds of millions, if not over a billion, customers to be dispatching someone to do a household visit.

Bet they manage to get someone out to your house if you stop paying your mortgage or car payments, though.

If they don’t have the means or resources to do business, let them stop doing business. Someone else will take their place, and with proper regulations the successor will take this sort of things more seriously.

I really don’t understand all these “business will become too onerous and they’ll lose money” argument. Society does not owe them success. If a business plan does not work, then let the company die. (It won’t be the case here, British retail customers are a blip on HSBC’s balance sheets).

Why not? Why is it expected that massive companies cut corners on all aspects of customer support and it be okay?

if they can't do business at that scale in a way that is acceptable to most people they do business with, then why should they be allowed to do business at that scale at all?

Most people wouldn't consider a personal concierge service to the level that banking staff come to your actual house as 'acceptable levels of service'

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