I got the exact same permanent ban for supposedly violating Facebook’s advertising policies, but I’ve never ran a single ad there. My account was unused for about five years, when I recently logged in to try the WhatsApp API, I got an email asking for a document to confirm my identity. I sent the email and received a successful response. About a week later I received an e-mail of a permanent ban from fb ads. Annoyingly, even though I had no plans to advertise there, I can’t generate a system user and get a longer than two months access token for my WhatsApp api. Also, my business (registered within my personal account and I’m the sole member) has full advertising capabilities. TLDR - I got permanently banned form ads without ever running an ad - due to the add ban I can’t create a _system user_ and so my WhatsApp api tokens are limited to the two month extensions allowed on the temporary tokens - my dev/business within my one account can advertise on fb normally - obviously there nothing resembling support from fb