And to add

- They do not offer live chat at the moment because they are too busy.

- The phone waiting times are up to 30 minutes. I've called them many times and they are completely unable to do anything as they are the 'support' team and it all depends on the 'verification' team.

- They respond to emails with canned responses, usually 2-3 days

- They respond on Twitter in public and by DM. In public, they make it sound like they really care and ask to DM. If you DM, you get an AI bot that might eventually put you through to an agent if you find the correct way through the decision tree. Then the agent will tell you that they are working as fast as they can and you should wait another 10 working days and see what happens.