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They held my laptop in repair for almost three weeks to get a replacement keyboard, then tried to charge me over £1000 GBP (near the cost of the laptop) to replace the mainboard citing "water damage". The laptop was fine except for the keyboard.

I'm getting a Framework next and will never buy a Thinkpad again.

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This is classic Lenovo. No one knows how shit they are until you have to deal with their repair services.

The trick you see is to buy 2 of them off a 3rd party seller with damaged boxes and stick one in the cupboard. This costs the same as buying 1 new one directly usually. You can usually recoup a fair chunk of the cash by selling whatever dead one you end up with.

(Got 2x T14 gen 3’s for £700 each)

I've used Lenovo (and IBM before them) for over 20 years and have never had to deal with their repair service.

I did upgrade my t470 (more ram, bigger external battery), which was a bit of a pain removing the case, but did the job.

Ouch. Forget that. I had on-site repair with parts for 3 years. Had one repair during COVID due to a blown charging circuit. They had it for a month and replaced it.

Out of warranty, I stocked up on parts from AliExpress. Need a spare CPU fan? I think I have 6. ;@]

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