- If they're not Gartner clients, the relevant analyst may just not be very familiar with them. There are a zillion little software companies out there, many of which do a crap job of explaining what they do and what their unique value is. (Go to a big tradeshow sometime and talk to booth staff.)
- Gartner's MQ requirements are very biased towards their enterprise clients. They want customer references and have a very detailed questionnaire that may not align very well with what a small software company can respond to and, yes, is a big time sink to even try.
- Gartner does some other reports that highlight what they consider innovative small companies or up and comers but generally speaking none of those are going to be in the upper right of an MQ.