Plea HN: When you go to Best Buy don't go out and buy from Amazon! "Is Best Buy becoming a showroom for online retailers like Amazon?", well, for most people yes, but what if BB bankrupts, which showroom will you go?
I think their plan sounds good, especially the employer compensation bit. BB's worst problem is their clueless employees. Whenever I go there, either I can't find anyone or else I get surprised looks to basic questions. They seemed bored, etc. I think BB execs should take a stroll to the Apple store and look at the customer-employee interaction there.