That's straight up a line from Gabe Newell, owner of Steam: https://www.gamesradar.com/gabe-newell-epic-games-store/
https://www.americanbar.org/groups/business_law/resources/bu....
I think few people will disagree that letting Valve have a de facto monopoly is a bad thing. But Epic's whole strategy around EGS seems built entirely around appealing to publishers and developers at the expense of making the platform desirable for users.
Their marquee feature is that they take a smaller cut of sales on their platform (12% vs Valve's 20-30%), but this savings never gets passed down to the customer. So from a user's perspective, this isn't a feature, it's a footnote with no real bearing on their decision making.
Where Valve has invested a lot of time and money into building out platform features that add value for the customer (Steam Play, Steam Input, Workshop, Big Picture Mode, a fairly reasonable refund system), Epic uses all their money to buy exclusivity deals. The platform itself is barebones. The client takes twice as long to load as Steam despite having 1/10th the feature set.