Completely wrong. Purchasers buy Intel if there is a choice. A huge amount of people got burned by shitty AMD hardware. Right into Ryzen era. Intel stuff tends to just work.
As for problems it’s usually reliability issues with power management, network and occasional crashes. And that’s from big brand integrators like Lenovo. You just don’t get the same poor experience with their Intel parts.
I mean when we bought a huge chunk of T14s recently, an actual factor in the decision analysis was “not the AMD variety”.
It might be hardware, it might be software but no one has the time or energy to dig through that.
Anecdotally I built a Ryzen 3700X workstation from scratch a couple of years ago. Nothing but trouble. Some days it wouldn’t even boot until the third attempt. And that gets to decision makers and they make decisions.