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Goes to show you how difficult and demanding moderation truly is, and why popular sites/services routinely fail to do it effectively. It's a quite proactive process.

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That's an incredibly good point. I would think you'd need a pretty modest operation when it comes to that for a site like lichess, and the fact that it is the biggest expense really puts into focus the kind of scale the problem likely is at the bigger social media sites.

Nothing is modest at Lichess scale, we have a few million users, several thousand of them post in forums daily and chat with each other.

Also, we're a chess website with more than one million games per day, and some people like to cheat. We're classifying "fair play and anti-cheating" as "moderation" in our expenses because the two are intertwined.

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