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If not creating documentation is leading to bad PR why doesn’t MS just create the documentation instead?

Occam’s razor would suggest it’s because accurate documentation would create worse PR.

That’s not reassuring at all.

Documentation may be feared since it could be used to attack the Xbox or surface devices' security. Plus their documentation mode has been moving to "make the customer do it" with their GitHub docs - at a conference they were giving away swag to people who would write articles for them.

Microsoft has a long history of refusing to document stuff. They also have a long history of being evil, so it's probably not interesting for them to document it to seem less evil.

Historically anything MS wanted to have in hardware was to make it more PITA to install windows alternatives.

It's extremely likely it is.

It is documented for OEMs.