> Informing companies about the flaws in their products is one of the major things a security professional van do to fix some of these problems.
Yes, but it is a common misconception that "informing others" is at the core of their contribution. I think is mostly rooted in what earlier generations of security professionals were doing, ie. researching and reporting.
There are merits to knowing the unknowns, but if this happens in a vacuum, it merely causes FUD and stasis, not solutions. (Warranted FUD, but nevertheless fear, uncertainty and doubt.)
In many cases (especially with more modern security professionals) the ones finding the problems have the skills, means, time and resolve to do something about it as well. I therefore invite those to get into the trenches and do the tough work of contributing fixes and improvements, balancing their pet peeves against other aspects, features, etc.
You don't need to convince the Purism CEO of anything, it's all open source. If you feel an overhaul is needed, give it a go. I'm sure they'll consider it if it's an improvement, and if not, have their customers decide.
> What exactly do you expect one single security-aware customer to do about this?
We're talking about a hobbyist device. Battery issues. Tinkering. Enthusiasts. Not some mass market bling trusted upon by millions.
A single security-aware customer of Pine/Purism hardware is likely to be a tinkerer too. On her/his own, she/he can't fix everything — you need a community. But single customer can't expect their Linux phone vendor to fix everything either. This isn't Apple or Google.
If a single customer writes a critique on software design, people shrug. But for some reason, it the critique is not about esthetics, performance or ease of use but about securitah, there is often this kind of entitlement that their critique should be taken seriously, instantly.
Sometimes, the "security expert" wouldn't know how to fix the problem they found. But often they do have the skills, but somehow are afraid to get their hands dirty. I think that's sad.