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Consumers defrauded on Zelle are left high and dry by the banks that created it [pdf] (senate.gov)
I suppose you and Senator Warren have different definitions for unauthorized.
Here's a question for you to think about: Why do they reverse some claims but not others?
I guess that is the question. I'll be interested in the bank's reply.
And a lot of the complaint is about "cases where customers reported being fraudulently induced into making payments", which would agree with the ancestor comment.
The scare quotes imply that they are the ones saying the case isn't very strong, so I'm not quibbling with them, I'm trying to interpret them.
[1] https://www.consumerfinance.gov/ask-cfpb/how-do-i-get-my-mon....
Citation needed.