If you ran a carpentry shop, you wouldn't retain employees who lacked a basic understanding of their woodworking tools and how to use them. Yet we tolerate this of "information workers" the world over. Why is that? Is it because the image got to you after all, so it doesn't really matter how inefficient the process was?

I am genuinely curious. But then again, I ask the question as a computer enthusiast using a computer to talk to other computer enthusiasts about computers.