They do charge for oddball forms, but they're super up front about that. Like when you select the forms they tell you the price. I have multiple income streams and multiple weirdo tax situations (farming, day job, three consulting firms, my own consulting) and it still only takes me 30 minutes to do my taxes with them.
> The name sounds super sketchy, but they're legit.
I've told them to change their name, and my relative has told them to change their name.
Their marketing department is...dumb, IMO. (My relative told me about a semi-recent marketing campaign, and it was laughable.) But quite frankly, I prefer a company where the marketing department is the only incompetent one.
>I prefer a company where the marketing department is the only incompetent one.
I have never thought about that, but it is exactly spot on. They're really good at what they do and really bad at selling it. Word of mouth seems to be the only way they get customers. I read about them on reddit and started using them. Now I tell everyone about that service.
You're absolutely correct. Fortunately, my relative is aware. Unfortunately, she's tried to tell them, and they don't believe her.
It annoys her so much.
But no, they're actually good and just have terrible marketing and design.
Sure makes doing my taxes interesting. I've been using them for three years
Maybe we should realize WE are in the wrong for conflating "Shiny, animation filled website" with "not scam".