Fine-tuning isn't great at learning knowledge. It's good at adopting tone or format. For example, a chirpy helper bot, or a bot that outputs specifically formatted JSON.
I also doubt they're going to have a great system for fine-tuning. Successful fine-tuning requires some thought into what the data looks like (bare docs won't work), at which point you have technical people working on the project anyway.
Their future connection system will probably be in the format of API prompts to request data from an enterprise system using their existing function fine-tuning feature. They tried this already with plugins, and they didn't work very well. Maybe they'll come up with a better system. Generally this works better if you write your own simple API for it to interface with which does a lot of the heavy lifting to interface with the actual enterprise systems, so the AI doesn't output garbled API requests so much.