That being said, if you read the transcript of the earnings call from four days ago they're also shuttering stores in Canada. They also do see unusually high levels of 'shrinkage' and theft, but within the levels that had been accounted for in their internal financial models. In the earnings call crime did come up but in the context of the mob smash and grab at the Topanga location in Los Angeles, and to his credit the CEO was more concerned about the safety of staff and shoppers, rather than property loss during this episode of organized looting.
So yeah, click-baity article, but Nordstrom never actually said what the article implies.
And the footage spreading on social media will be likely be encouraging copycat groups to do the same, or escalate to even more brazen activity.
(What's hard to tell, as somebody not in the affected areas, is how widespread this kind of crime is. Social media will always spread the most shocking footage to a large audience, but it can often be falsely labelled, potentally old footage from elsewhere, dishonestly edited, shared by people with agendas, etc)
I always thought their niche was high touch service / moderately high price, bit peeps around town have mentioned they've been trying new models.
I'm sure crime doesn't help, but Nordstroms has been struggling since assuming debt for expansion in the 90s.
I’m asking here the locals here, I haven’t been to the city in over 20 years so I haven’t the slightest idea.