.. the person responding merged the thoughts ("the company spokesperson said A" + "screenshots show company doing B" ) + (the reason the company did that is $SYSTEM + the reason the spokesporson said that is $SYSTEM)

this is actually a known problem in cognitive psych; the person writing did not sufficiently break up the parts. An incomplete thought chain or lazy thinking results in this kind of merged result all the time.

Buddhist psychology for one, has a lot to say about the nature of this kind of lack of clarity in general.