Unfortunately, the guy who actually ran this account fat fingered one of the addresses (name@abc.cm instead of name@abc.com) - so there is no way to access the account, put in a credit card, and disassociate it.

I asked them what the process would be if myself or one of these former employees had died - and was given the run-around. Every single thing they told me to do did not work and just exposed another exception.