Anybody else remember when they has small NAS devices with critical flaws that were actively being exploited and WD didn’t patch them because the devices were too old?
Don’t buy anything but physical hdd from WD.
Don’t buy anything but physical hdd from WD.
Don't buy anything from WD.
I RMA'd a failed SSD to to them under their "advanced replacement program".
They put a hold for the value of a new SSD on your card and ship it to you before you ship them the dead drive.
When they received the dead drive, the claimed that they would be unable to service it under warranty because the sticker had been removed.
I quoted the FCC's Magnuson-Moss Warranty Act to them and outlined how it is illegal to void a warranty based solely on the removal of a sticker.
They stopped answering my emails/tickets. Charge went through on my CC for replacement drive + $25 advanced RMA fee + shipping.
I sent Apple Card CS team a transcript of my interactions with WD, they filled a chargeback for everything.
Similar story with a $300 Fitbit. The battery died inside warranty (shorted capacitor) and they flaked. I bought off Amazon, but I guess you have to watch closely which store because only some of them come with a "manufacturer's warranty." Really? They can mention a manufacturer's warranty in advertising and then just drop it in fine print somewhere? Ugh.
Warranties are trash in the US.
There’s a lot more shady things going on with mismatched skus and reviews. What you see is often not what you get. Amazon is gutter level now.
I understand that's pretty expensive for a hard drive and probably not in most people's budget, but having an enterprise drive seems like it would avoid most quality issues.
Also, 7.5TB of SSD space is a good amount to last me a while.
I am discounting whether email support could provide firmware, as I believe firmware updates should be as easy to access as possible (and have read forum posts describing the issues encountered when trying and usually failing to request via support channels). - If I missed something, please post it, would be good to know.
I don't doubt your bad experience. But do you really think that there do not exist other customers of other vendors with similar, or even worse, stories? The tacit assumption is that if even one such story exists, then one should avoid the vendor, but I question if that's ever really possible past a certain scale. (Which is an indictment of scale itself! But that's another discussion)
It reminds me of an HN post during the Covid lockdowns telling people not to go to the hospital because they got MRSA at a hospital and were still dealing with it years later. It's not that they were lying, it's that they were giving bad advice based on their experience. It's a risk/reward calculation. If one bad experience is enough to delegitimize every service or product, then there would be NO services or products available to us.
Who sells a product that at purchase time brags about it lasting a long time, but then when it needs support it is too old?
Thus our "Not a single damn thing from Intel" policy for the last few years. FUCK that crowd. :(
Never, ever again.
Hopefully AMD doesn't go down that same dark path.
I have a sphero bb-8, and two 2017 or newer cars that no longer function as purchased due to software updates. I’d like my $125,000 in cash please.
I haven’t kept up with their SSDs but last I remember they are still competitive/good there.
I feel like back in the day, it was actually Seagate who had the bad reputation, but when recently looking at the Backblaze stats, it seemed that all three remaining brands (WD, Seagate and Toshiba) are solid.
https://en.wikipedia.org/wiki/Deskstar#IBM_Deskstar_75GXP_fa...
So the lesson is not about the broken drives, as all of them could be broken. It's about who is actually willing to fix the inconvenience for you.
SunDisk/WD will do it, and you'll have a working drive. Samsung, on the other hand, will do nothing in this case.