It's early, and this definitely isn't customer facing in the traditional sense, but a team member of mine set up a Discord bot running Llama 2 70B on a Mac studio and we've been quite impressed by its responses to folks who test it.

IIRC chat bots are central the vision Facebook has with LLMs (e.g. every instagram account has a personal chat bot), so I would expect the Llama models to get increasingly better at this task.

That said the 7B and 13B models definitely don't quite seem ready yet for production customer interaction :-)