Tried Llama2 and it definitely doesn’t even come close for what we’re doing. Would absolutely need fine tuning.
Maybe customers don’t enjoy chat bots for customer support, but there are a million other uses for these models. I, for example, LOVE github copilot.
Wonder if you can potentially use a combination of Llama2 and GPT - to save costs on using the OpenAI API.
IIRC chat bots are central the vision Facebook has with LLMs (e.g. every instagram account has a personal chat bot), so I would expect the Llama models to get increasingly better at this task.
That said the 7B and 13B models definitely don't quite seem ready yet for production customer interaction :-)
That made me think of the Black Mirror episode Joan is Awful, where every human gets their life turned into a series for the company to own and promote. Kinda like instagram content.