The problem that global companies like FAANGs have is that they aren't dealing with global scale properly. They have bugs or issues that affect 0.001% of people, but the results are catastrophic. But because everyone can't fathom the importance of P99999, no one in the entire org cares. But they really should because it's so catastrophic. I think there should be regulations that force these globally relevant companies to have proper customer support that will figure things like this out, because losing your entire digital library or history is malicious but no single person has the power to do anything.