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Additionally courts consider the fact that users have little if any say in the terms and thus tend to take the most restrictive but still reasonable view of any uncertainty in the terms.

Basically "if you wanted it you could have asked for it, if you didn't then that is a problem".

Yep, contracts of adhesion, and construing against the drafter: both favor the user here.

To misquote Bill Clinton, it depends on what the means of 'you' is.

More like a certainty :)