I’ve completely stopped using Uber eats and door dash. There is zero customer support, I’ve had completely different orders show up and was only refunded the minimum amount of the order while still taking the money for the driver. For groceries these apps are useless if you want what you actually order. I’ve ordered chocolate ice cream and received instead pop tarts as a “replacement item” and customer support basically told me tough luck. It’s not an exaggeration to say that every single time I place a grocery order through these apps I get different items than I selected. If I say I don’t want replacements I get 1-2 out of 10 items from my order (never the things I placed the order needing.)

All of this seems blatantly illegal, advertising and charging for items you can’t deliver. Yet I’m powerless to do anything about it.