The people in the article find it one of the best jobs available and a path to a middle class lifestyle for their area.
Both things can be true. Call it Stockholm Syndrome to the economy or whatever, but things can be dehumanizing while people simultaneously feel lucky to have said work. It could be worse, after all.
The bigger question is if we are working on parallel paths to give these displaced workers equal or better opportunities to support themselves. Be that new jobs, avenues for them to educate themselves, basic income, or whatever combination of things raises the economic floor.
I do also fear that people will call these people dumb for choosing a career that could "so obviously be automated" but prior to a year ago their biggest fear would be outsourcing to India or Brazil. I wouldn't expect this type of person to even believe it was a realistic possibility until the last 6 months, once this stuff started to hit mainstream. I'll make a prediction that we'll see them in vogue within the next year or two. I also wouldn't be surprised if we see similar sentiment in the comments.
I couldn't do it, but I can definitely see why it would have a high upside for some.
I've listened into conversations whilst someone is ringing my number, its quite interesting the conversations that go on at a company before the customer answers the phone!
Youtube reminds me the voice recognition and thus subtitles is not that good!