When I call a call center, I’m not looking for suggestions on how to solve the problem myself. This builds up nuclear level rage. If I’m calling it’s because I want to delegate the task of solving my problem to someone who can click buttons and make it happen, fast. And if an AI can do that quickly and happily, then good riddance to those call center workers.

Sometimes interacting with these call center workers is so infuriating, that I’d wager this is probably the most hostile interaction an average person probably has with another live human on some regular basis. When I think back to the times when I’ve been really angry in my life, talking to call centers has consistently ranked as the maddest I’ve ever been, and probably the maddest I’ll ever get. Imagine all of that simply going away with a competent AI – a net good for the world.