Speaking of their support, I can see why some people were avoiding Gandi because of it. I'm trying to transfer a domain (from SWITCH, no less) and am having issues. I emailed them a week and a half ago and heard back the next day saying they were looking into it. Still nothing, so I sent another support email two days ago and haven't heard anything.

They have the most TLD offerings of any registrar I've seen (sans Go Daddy) so I'd hate to move away from them because of support issues, but I'm starting to understand the complaints I've read.